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Resolved Featured

We live in TX and were under a mandatory evacuation order due to the risk of flooding from Hurricane Harvey. We were out of town before this order was issued and so did not turn off the power before we left. We were concerned about electrical hazards in case our house...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi, Thank you for reaching-out to us. We sincerely apologize for the experience and we want to work-out the situation as soon as possible. For a quick resolution you may conta...

h.kitchener
h.kitchener

Doesn't Texas have other power companies that you can choose from? You must have chosen Direct Energy because they told you they were cheaper than others, etc. You can choose ...

Direct Energy False Advertising Strikes again!
I received an offer in the mail 8 months ago approximately early October 2014 stating that I would receive 25,000 Aeroplan miles for renting a water heater from Direct Energy, about the same time our electric water heater needed replacing. Called Direct Energy to...
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2.3
Cardinal, Ontario
I liked
  • Idea of a cost savings
I didn't like
  • False promises and run-around
#632596
These people came to my door and signed me up. I called and cancelled the service after watching a new program on how they rip people off. I cancelled within the time frame and was told I would not receive a bill, that my cancellation was in their system and when it...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

I didn't like
  • Being scammed
#597543
****DO NOT LET Direct Energy Near your Furnace**** It will Cost YOU$$$ Direct Energy came out to do a complimentary furnace cleaning that came with protection plan. Big mistake letting them in my house. Ended up with $600 mandatory repair to exhaust pipe that in his...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEd...

Anonymous
Taz

Been a customer since Feb 2014 and had no problem until this month. Last month's bill was $87, this month it $165!!! They said the smart meter said I had used more electricity...

1.0
I didn't like
  • False promises and run-around
  • Their customer service
  • Variable price scam
#589727
Direct Energy False advertising
Received an offer stating that I would receive 25000 Aeroplan miles for renting a water heater from Direct Energy. Called several times to confirm the offer. Each time the representative said yes. I then cancelled my agreement with Reliant and went with Direct Energy...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEd...

Anonymous
really

U wait 3 months why..... doesnt make since if that ps the reason u switched why u wait 93 days and hope they give it to u.....why not call after a month

3.3
I didn't like
  • Liers
#588235