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We have been with Direct Energy for years now. For the most part we have been happy but noticed all the time that the monthly bills seem to be getting higher and higher. Until we finally got a $600 bill in the mail in the middle of Summer???!!!! When we contacted them...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are so sorry to hear that we have lost you as a customer! It's certainly not a wish that we want any of our customers to leave. If you are still experiencing issues with ou...

1.0
#1342988
So we signed on to the "free" weekends. This was a total mistake. They charged us more than what was agreed upon in the contract. It was supposed to be 11.9 cents, turned out to be 13.3 cents. When I asked, they said the 11.9 cents was more of an estimate, not the...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We certainly want to make sure our customers are aware of exactly how their pricing is broken down, and we do provide an EFL or Electricity Facts Label on our website for each...

Anonymous
Anonymous

So sue them. But be sure you read the contract correctly, it may be tricky.

2 weeks with this service and i have problems already they put me on this plant weekends free and now they were going to give me a 100 dollars credits in my first bill and 100 dollars the person that referred me to them also a Echo not guess what i have Not received...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We certainly hope that all of your questions were answered on the phone with the agent you spoke with, but if not we would love the opportunity to make sure that all aspects o...

Anonymous
Anonymous

I paid a $100 deposit to start service but ended up needing a refund because i decided to go elsewhere for different services well Direct energy keeps saying they issued a ref...

2.0
#1331504
Direct Energy solicited my sister staying at my house. Who is disabled. Without my consent and permission switched my account from AEP to Direct Energy. Knowing her name was not on the account. Because I am billed directly through AEP. I had no idea my account was...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We can completely understand how you would be upset at this situation and we want to help resolve it. When enrolling customers, we do ask the question to make sure that we are...

1.2
I didn't like
  • Scammed
#1329618
As per contract-(JUNE 2017)- I was suppose to get a 500 dollar visa gift card in three installments . I received first card last summer as promised for 150. I was suppose to get second card for $150 after ONE YEAR of service, which was June 2018. I still have not...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We can completely understand your frustration, and certainly, want to help in finding a resolution! If you could please send us an email with your account information to dedig...

4.1
#1328246
My lights were disconnected, i was ready to to pay to have them recconnected, a Nice man got on the phone and tried to help and he did and then again something went wrong, my son has asthma bad and they seem to still disregard what I was saying they act as if they were...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are so sorry to hear about this experience that you had! Interruption of power is not anything to joke about and we take it very seriously as a company. There are certainly...

#1327102
They continuously disconnect service regardless of payment! They disconnected me TWICE in ONE MONTH, HOW IS THIS LEGAL OR POSSIBLE?! I've paid over $500 in two months and have been disconnected 3 times! I'M IN THE DARK AS I LEAVE THIS REVIEW!! Customer service is TRASH...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are so sorry to hear about this experience, and can completely understand your frustrations. This is certainly not the type of experience that we want any of our customers ...

Anonymous
LAREYNA

ARE U A TEXAS CUSTOMER IM THINKING ABOUT SWITCHING TO THEM

1.0
#1306510
It is a 103degrees here in Texas at night. 7/3/18 a idiotic rep turned my service off causing all food and medicine store in the refrigerator to go bad. When I called them they told me it was an error on their side and it would take 1 hour to turn it back on. I called...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking the time to provide us with your feedback. We regret to hear you have had a frustrating experience as this is definitely not the type of customer care we ...

1.1
#1295204
Our air conditoners stopped working a month ago. I called Direct Energy who sent over a technician. After examining the furnace, he concluded that the transformer was blown and that we needed to order a new one. This took several days. He came back, replaced the...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We appreciate you taking the time to submit a review. We are sorry to hear about the frustrating experiences you have had throughout this process and would appreciate an oppor...

#1291056
The door bell rang during dinner time. He wanted to know who my carrier was and if I would give him old bills. If this is your business practice, I want no part of your services. Please do not come back and harass again
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking time out of your day to provide us with feedback. We regret to hear you have had a poor experience and would be happy to add your address to our Internal ...

#1281091