filters
State:
Show
City:
Show
Product:
Show
A salesman by the name of Will came to my house and tried to get me to sign up, claiming that costs per CCF could more than quadruple over the winter. When I told him I needed time to look into it he tried to pressure me into signing and saying I could always cancel....
Read more
1.0
I didn't like
  • Dealing with them
#1347547

This company should be investigated for fraud, misrepresentation and more. I never consented to them changing my billing from NYSEG. They can show no proof yet they have billed me thousands of dollars at .16 per KW when NYSEG is a fraction of the cost. Tried to put me...
Read more
Anonymous
DANIEL S123

YES, DIRECT ENERGY SHOULD BE INVESTIGATED FOR FRAUD AND BE FORCED TO GIVE BACK THE MONEY THEY STOLE FROM US.

#1347191
We have been with Direct Energy for years now. For the most part we have been happy but noticed all the time that the monthly bills seem to be getting higher and higher. Until we finally got a $600 bill in the mail in the middle of Summer???!!!! When we contacted them...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are so sorry to hear that we have lost you as a customer! It's certainly not a wish that we want any of our customers to leave. If you are still experiencing issues with ou...

1.0
#1342988
So we signed on to the "free" weekends. This was a total mistake. They charged us more than what was agreed upon in the contract. It was supposed to be 11.9 cents, turned out to be 13.3 cents. When I asked, they said the 11.9 cents was more of an estimate, not the...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We certainly want to make sure our customers are aware of exactly how their pricing is broken down, and we do provide an EFL or Electricity Facts Label on our website for each...

Anonymous
Anonymous

So sue them. But be sure you read the contract correctly, it may be tricky.

Show

Direct Energy - Terrible

Had this one guy show up smelling like *** I think his name was john cowell its so unprofessional and they need to drug test there employees obviously. They need more professional workers!!
1.0
Details
Staff
#1334763
2 weeks with this service and i have problems already they put me on this plant weekends free and now they were going to give me a 100 dollars credits in my first bill and 100 dollars the person that referred me to them also a Echo not guess what i have Not received...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We certainly hope that all of your questions were answered on the phone with the agent you spoke with, but if not we would love the opportunity to make sure that all aspects o...

Anonymous
Anonymous

I paid a $100 deposit to start service but ended up needing a refund because i decided to go elsewhere for different services well Direct energy keeps saying they issued a ref...

2.0
#1331504
Direct Energy solicited my sister staying at my house. Who is disabled. Without my consent and permission switched my account from AEP to Direct Energy. Knowing her name was not on the account. Because I am billed directly through AEP. I had no idea my account was...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We can completely understand how you would be upset at this situation and we want to help resolve it. When enrolling customers, we do ask the question to make sure that we are...

1.2
I didn't like
  • Scammed
#1329618
As per contract-(JUNE 2017)- I was suppose to get a 500 dollar visa gift card in three installments . I received first card last summer as promised for 150. I was suppose to get second card for $150 after ONE YEAR of service, which was June 2018. I still have not...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We can completely understand your frustration, and certainly, want to help in finding a resolution! If you could please send us an email with your account information to dedig...

4.1
#1328246
My lights were disconnected, i was ready to to pay to have them recconnected, a Nice man got on the phone and tried to help and he did and then again something went wrong, my son has asthma bad and they seem to still disregard what I was saying they act as if they were...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are so sorry to hear about this experience that you had! Interruption of power is not anything to joke about and we take it very seriously as a company. There are certainly...

#1327102
Show

Direct Energy - Terrible

Keep calling even after putting a do not contact on the phone.
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1322773