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1 comment

I have electricty with another provider and they say I owe them money. They dont have me on any account, but set up an account for me.

They call centre person did not know what was going on but said they will be sending me a bill, but would not say what for and for what amount. She also said I cannot cancel their services because they created an account in my name, without my permission.

So they expect me to pay them electrical rates, for something they did not deliver (because I have another company and I pay them)

Direct Energy is a scam and a rip off. Stay away!

Total scam and rip off

Reason of review: Problems with payment.

Company wrote 1 public responses to the review from Jul 20, 2016.
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Houston, Texas, United States #1320968
Direct Energy Verified Representative

Good afternoon, we are very sorry to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if has yet to be addressed.

Please email us at with your full name, account number, phone number, mailing/service address, and your issue needing to be addressed at your earliest convenience.

Thank you and have a wonderful day. -Rose

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