I have electricty with another provider and they say I owe them money. They dont have me on any account, but set up an account for me.
They call centre person did not know what was going on but said they will be sending me a bill, but would not say what for and for what amount. She also said I cannot cancel their services because they created an account in my name, without my permission.
So they expect me to pay them electrical rates, for something they did not deliver (because I have another company and I pay them)
Direct Energy is a scam and a rip off. Stay away!
Total scam and rip off
This reviewer shared experience about problems with payment and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Direct Energy. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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