Not resolved
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
1 comment

I have electricty with another provider and they say I owe them money. They dont have me on any account, but set up an account for me.

They call centre person did not know what was going on but said they will be sending me a bill, but would not say what for and for what amount. She also said I cannot cancel their services because they created an account in my name, without my permission.

So they expect me to pay them electrical rates, for something they did not deliver (because I have another company and I pay them)

Direct Energy is a scam and a rip off. Stay away!

Total scam and rip off

Reason of review: Problems with payment.

Company wrote 1 public responses to the review from Jul 20, 2016.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
DirectEnergyHelp
Houston, Texas, United States #1320968
Direct Energy Verified Representative

Good afternoon, we are very sorry to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if has yet to be addressed.

Please email us at dedigitalcare@directenergy.com with your full name, account number, phone number, mailing/service address, and your issue needing to be addressed at your earliest convenience.

Thank you and have a wonderful day. -Rose

You May Also Like