Not resolved

I'm honestly not sure if direct energy is a scam or not, but the way they "enrolled" me in their program was very dishonest. A sales person came to my door and asked to see my electric and gas bills to see if I was being charged a fee I shouldn't have been.

(I probably should have turned them away at this point...). I went and brought them my bills and they pointed out a $19 charge on each of the bills that shouldn't have been there. My assumption was that they were there to report the fact that I had been over billed to the gas and electric companies in order to fix my bill. (Again, I should have turned them away already).

Then they tell me that they need to enroll me in their service to fix the issue and that I needed to take a phone call. During the phone call, the representative asks if the sales people have left your apartment. The direct energy people were still with me at this point and prompted me to answer that "yes, they had left". They asked me to put my phone on speaker phone and then pointed to all the answers they wanted me to read off to the verification representative on the phone.

During that phone call, I just kept following their directions so that I could get them to leave. As soon as they left, I called and canceled the direct energy service.

I'm still not really sure if I would have saved money staying enrolled in direct energy, but I don't feel comfortable supporting a business that uses such dishonest tactics to get customers. If their service really is good, they probably wouldn't need to resort to tricking customers into enrolling.

Product or Service Mentioned: Direct Energy Sales Representative.

Reason of review: Poor customer service.

I didn't like: Sales techniques.

Company wrote 1 public responses to the review from Nov 14, 2017.
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I had the same thing happen and now I'm stuck in a contract the reps. lie

Direct Energy Verified Representative

Thank you for bringing this to our attention. We don't condone these type of sales tactics and take this feedback very seriously.

Would you mind sending us an email at with your account information and a good contact number along with any information you might have about the sales agent.

We would like to investigate this right away. Thank you, - Jane

to DirectEnergyHelp #1468880

I had the same thing happen to me. I'm a disabled person with a traumatic brain injury so I am a little bit slower to figure things out.

I was promised a fixed rate of 10 cents per kWh. Last year I was never notified that Direct Energy was raising my rate. Direct Energy went from charging me 10 cents per kWh and gradually going up to 17 cents per kWh over the winter months. Personally I feel as though this is a very crappie way to do business.

I think this is really messed up that they raised my electric rate in October just as the weather was getting colder here in Massachusetts. I fully understand that business' want to make money, but to raise the rate when they know people are going to use more electricity during the cold winter months. I'm disabled and on a fixed income.

By Direct Energy not noticing of the increases, my rights were taken away from me to find another company with lower rates. Because of this practice, it has put me into a financial hardship.


"(I probably should have turned them away at this point...)."

Right !

That's exactly what you should have done.

Don't even let the first full sentence out of their mouth.

Be polite but firm.

"No. thank you" (door shutting noise) end of problem.

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