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Last June,2017, a salesperson showed uo my sister-in-laws house, signed her up, and made promises. She is new to this country and thought she was saving money.

I told her to call and cancel next day. She did and got cancellation confirmation #. Guess what? They never canceled it.

After receiving a very high bill 2 months in a row, my brother-in- law called Nicor and found out Direct Energy still had their account.

We are going to pursue whatever means to get this rectified. I will contact the Attorney General in IL to help lodge a complaint.

Product or Service Mentioned: Direct Energy Account.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 1 public responses to the review from Feb 20.
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DirectEnergyHelp
#1439613
Direct Energy Verified Representative

We regret to hear you have had this kind of experience. We would like to investigate this concern and get to the bottom of the cancellation concern as mentioned.

Please email us at dedigitalcare@directenergy.com with your account number, phone number and attach a copy of the review for assistance. Thank you, - Cole

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