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I took over managing a business that used Direct Energy, We would typically receive the bill less than a week before it was due which was annoying but something we can all work around but can be a little hard to juggle at times. My issue came when our contract was ready to be renewed, They gave me there rate and it wasn't completive so we decided to switch to another provider.

My mistake was telling the sales rep who I had been talking to for about a week while looking at options that I wasn't interested and wanted to cancel, the sales rep did not inform me that in order to cancel I must talk to customer service that nothing I said to the sales rep mattered for cancelation.

Now I'm getting billed at twice the standard rate. I believe that this system is manipulative and is designed to take advantage of customers who are looking to cancel.

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DirectEnergyHelp
Houston, Texas, United States #1320919
Direct Energy Verified Representative

We apologize that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution.

We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

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