Not resolved

Called company who could care less about the flood, could only book me in for service 1pm -5pm the next day, apparently everyone was flooding...go figure.Had no choice but to book these times for service (what are you supposed to do????).

Told client services person I was less than happy with this service and that I'd be looking elsewhere for a provider. Called back the next day to confirm the service time only to find that the client services person didn't even bother to book me a service time!!! Had to rebook for 5pm - 9pm.

What kind of lousy service is this when your basement is flooding due to faulty equipment from this company????This person should be fired.

Had an Experience with Direct Energy?

Write a review


Terms of Service
Post Comment
Houston, Texas, United States #1321003
Direct Energy Verified Representative

We apologize that we did not see your post until now.We appreciate feedback and are always willing to help with any issue that may need resolution.

We can be contacted at anytime!-Eden


Why did you not shut off your main water valve?Your tank is probably broke and you will need a new water heater.They are the easiest thing to install you can look on you tube to see how.If I can do it as a small woman with 1 person to help I am sure you can do it.Otherwise you can end up paying thousands for something that you yourself can do for about 300 dollars.

You May Also Like

Waste Pro Usa - Recycle bin just skipped ! And not emptied Waste Pro Usa "I called twice as I was the ONLY one on my block that did not get my recycle bin emptied!I was assured it would be addressed.Well it is now 8:30pm..." Read more Direct Energy - DERS online billing Direct Energy "Switched from paper billing to wireless billing. Login to few my bill was easy the first time. But after that I could not login anymore. Direct Energy's website showed this..." Read more Direct Energy - Customer Care Review from Minesing, Ontario Direct Energy "Leak from release valve through furnace room into next room. Technician #1 replaces release valve provides advice, takes photo of damages & inspects tank. Still leaking call and request..." Read more Waste Management - Video of driver angrily tossing garbage cans across street Waste Management "...I still have NO BINS - they delivered them to WRONG ADDRESS [...] I called at 8 am today. Driver did come an hour later - but angrily threw my..." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more Under Armour - Valsetz tactical military boots Under Armour "These boots were regularly priced for about $ 130 and were on sale for about $ 120. I work in security and do a lot of walking so I bought..." Read more