1 comment

My rental water tank was broken, I called in to end up getting an appointment for next day. Waiting 4 hours, technician came in and decided to come back next day to replace.

Next day, nobody called me to confirm when they come, I was kept waiting for 4 hours. I called in the office and they said they DO NOT know where the technician is.

After telling them that they should know where the technician is, they put me on hold for 20 minutes, i just gave up.

10 minutes later, a company technician called me and tried to reschedule for another appointment.

This is what's called 24-hr service DE always brags about.

Had an Experience with Direct Energy?

Write a review

Comments

Terms of Service
Post Comment
Cancel
DirectEnergyHelp
Houston, Texas, United States #1320994
Direct Energy Verified Representative

We apologize that we did not see your post until now.We appreciate feedback and are always willing to help with any issue that may need resolution.

We can be contacted at DEdigitalcare@directenergy.com anytime!-Eden

You May Also Like

Direct Energy - Billing issue Direct Energy "I was billed on budget billing every month since 6-2016 for $342.00 over several months the credit balance was not used toward the bill, so we amassed a credit of..." Read more Direct Energy False Advertising Strikes again! Direct Energy "I received an offer in the mail 8 months ago approximately early October 2014 stating that I would receive 25,000 Aeroplan miles for renting a water heater from Direct Energy,..." Read more Waste Pro Usa - Recycle bin just skipped ! And not emptied Waste Pro Usa "I called twice as I was the ONLY one on my block that did not get my recycle bin emptied!I was assured it would be addressed.Well it is now 8:30pm..." Read more Republic Services - Failure to Pick Up Residental Garbage Republic Services "I started service over the phone (I asked about Hiding Fees, Reply: None) with them on 02/21/2017 my Acct # x-xxxx-0182823. The Last Two Weeks scheduled pick up day Tuesday..." Read more Hewlett Packard - Product falling apart! Hewlett Packard "I bought a HP Laptop this past January ( less than a year) and about a month ago the USB port and the SD card port both stopped working on..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more Wayfair - Bed bugs Wayfair "I purchased a upholstered bed frame from wayfair. Put it together with ease and it was beautiful. Fast forward a few months and myself and my kids started getting welts...." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more