Not resolved
1 comment

THEY DISCONNECT ME 47 TIMES IN ONE DAY SO FAR WHEN I SAY I WANT TO GO BACK TO THE COMPANY I LEFT AS THEY DID NOT RIP ME OFF AS DIRECT ENERGY DID.

THEY GO TO SWITCH ME AND LOSE ME OVER AND OVER.

I WROTE LETTERS WHICH DONT GET ANSWERED.

I WOULD AVOID THIS COMPANY LIKE THE PLAGUE THAT IT IS.

THIS *** CONTINUES FOR MONTHS.

THE WORST PART IS YOU ON ON HOLD FOR NO EXAGGERATION FOR HOURS BEFORE THEY TRANSFER AND LOSE YOU.

IN THE END I BEGGED THE PERSON WHO ANSWERED NOT TO TRANSFER ME TO ANYONE AS I WAS ON HOLD 2 HOUORS 12 MINUTES ALREADY. SHE SAID DONT WORRY AND THEN LOST THE CALL.

Had an Experience with Direct Energy?

Write a review

Comments

Terms of Service
Post Comment
Cancel
DirectEnergyHelp
Houston, Texas, United States #1321026
Direct Energy Verified Representative

We apologize that we did not see your post until now.We appreciate feedback and are always willing to help with any issue that may need resolution.

We can be contacted at DEdigitalcare@directenergy.com anytime!-Eden

You May Also Like